Terms of service

Terms of Service

Effective Date: 28/04/2026

Welcome to Carvix. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Account Terms

You must be at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
You agree to provide accurate, current, and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts that violate these Terms.

2. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) unless stated otherwise.
Prices are subject to change without prior notice.
We accept payments through secure third-party payment gateways.
By placing an order, you agree to pay all applicable charges, including taxes and shipping fees.
In case of payment failure, the order will not be processed.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate.
However, we do not guarantee that product descriptions or other content are error-free, complete, or current.
Minor variations in color, texture, or design may occur, especially for handcrafted or wooden products.

4. Order Acceptance

All orders placed on our website are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion, including but not limited to:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent activity
If your order is canceled after payment, a full refund will be issued.

5. Shipping and Delivery

We aim to process and ship orders within the timeframe mentioned on our website.
Delivery timelines may vary based on location and external factors.
Carvix is not responsible for delays caused by courier services or unforeseen circumstances.
Customers are responsible for providing accurate shipping details.

6. Returns and Refunds

We offer a return/refund policy of 7 days from the date of delivery (subject to conditions).
Products must be unused, in original condition, and with original packaging to be eligible.
Refunds will be processed after inspection and approval.
Shipping charges (if any) may be non-refundable unless the return is due to our error.

(For complete details, please refer to our Refund Policy page.)

7. Prohibited Uses

You agree not to use our website or services:

For any unlawful purpose or activity
To violate any applicable laws or regulations
To transmit malicious code, viruses, or harmful content
To exploit or harm others, including misuse of personal information
To interfere with or disrupt the website’s functionality

We reserve the right to terminate access for violations of these conditions.

8. Limitation of Liability

Carvix shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by you for the purchased product.
We do not guarantee uninterrupted or error-free service.

9. Intellectual Property

All content on this website, including logos, images, text, and design, is the property of Carvix and protected by applicable intellectual property laws.
You may not reproduce, distribute, or use our content without prior written permission.

10. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.
Any disputes arising out of or related to these Terms shall be subject to the jurisdiction of courts located in Gujarat, India.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.
Continued use of the website after changes constitutes your acceptance of the revised Terms.